FS.dk — Furniture Exchange Platform

• Audience: Copenhagen residents giving away or picking up second-hand furniture
• Type: self-directed UX case study (concept, not shipped)
• Duration: 6–8 weeks
• Role: solo — research, IA, interaction design, high-fi prototype

Existing platforms make listing slow and pickup coordination unclear, so usable furniture ends up thrown away. The cost of giving an item a second life is higher than the cost of discarding it.

• User interviews with people who had recently listed or collected furniture
• Competitive analysis of Marketplace, DBA and local exchange groups
• Friction mapping across the listing and pickup journeys
• Low-fi flows → high-fidelity prototype iterated against test feedback

A focused flow that strips listing down to the minimum needed to make pickup work — clear item state, a structured pickup window, and an explicit hand-off step so neither side is left guessing.

A high-fidelity prototype demonstrates the listing and pickup flows end-to-end. Linked below.

• Lower abandonment during listing through fewer required fields
• Higher pickup completion via structured time windows
• More confident hand-offs through clearer status communication

The hardest tradeoff was deciding how much trust to build into the product itself versus leaning on the existing neighborhood context — adding identity verification would raise trust but introduce the exact friction the project was trying to remove. In a next iteration I'd test a lightweight reputation signal tied to completed pickups before reaching for heavier verification.